| Research Title |
SUPPLY CHAIN COLLABORATION MODEL AFFECTS TO COLLABORATIVE
ADVANTAGE SUPPLY CHAIN DISRUPTION AND CUSTOMER
SATISFACTION: USING INTERPRETIVE STRUCTURAL MODELING |
| Date of Distribution |
14 June 2019 |
| Conference |
| Title of the Conference |
3rd International Conference on Economics and Development – ICED 2019 |
| Organiser |
The International Institute of Knowledge Management |
| Conference Place |
Windsor Suites Hotel Bangkok |
| Province/State |
กรุงเทพ |
| Conference Date |
13 June 2019 |
| To |
14 June 2019 |
| Proceeding Paper |
| Volume |
2019 |
| Issue |
1 |
| Page |
22 |
| Editors/edition/publisher |
|
| Abstract |
The purpose of this paper is to explore the relationships between the factors of supply chain collaboration (SCC) influence to collaborative advantage (CA) supply chain disruption (SCD) and customer satisfaction (CS) of manufacturing industry in Thailand. The model was developed applying interpretive structural modeling (ISM) and MICMAC analysis. Data is collected through Semi-structured interviews from five academia and industry experts. As a result, driving factors consist of information sharing and decision synchronization. Both of driving factors affects to interconnecting elements including incentive alignment, resource sharing, collaborative communication, joint knowledge creation, goal congruence and supply chain disruption (SCD). Moreover, supply chain collaboration as seven interconnecting elements affects to customer satisfaction (CS) and collaborative advantage (CA) consist of innovation, quality, offering flexibility and process efficiency indicators. In addition, this study will be valuable to improve production process in firms and useful for industry practitioners and researchers alike. |
| Author |
|
| Peer Review Status |
มีผู้ประเมินอิสระ |
| Level of Conference |
นานาชาติ |
| Type of Proceeding |
Abstract |
| Type of Presentation |
Oral |
| Part of thesis |
true |
| Presentation awarding |
false |
| Attach file |
|
| Citation |
1
|
|
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Publication
Journal Publication
ไทย