| Research Title |
Strategic Management in Public Hospital by
Balanced Scorecard and Economics Analysis
|
| Date of Distribution |
10 January 2019 |
| Conference |
| Title of the Conference |
SIBR Conference on Interdisciplinary Business & Economics Research January 10-11, 2019, Tokyo Japan |
| Organiser |
Society of Interdisciplinary Business Research (SIBR) |
| Conference Place |
Hotel Mystays Ochanomizu, Tokyo, Japan |
| Province/State |
Tokyo |
| Conference Date |
10 January 2019 |
| To |
11 January 2019 |
| Proceeding Paper |
| Volume |
8 |
| Issue |
1 |
| Page |
t19-023 |
| Editors/edition/publisher |
|
| Abstract |
The objective of this study was to examine the overall management efficiency of the outpatient department in a public hospital by using the Data Envelopment Analysis (DEA) and Balanced Scorecard (BSC) framework. The study was conducted in 3 phases including 1) measuring the organizational performance efficiency using the DEA; 2) analyzing the organizational strategic plan and formulating a strategy map to explain connections between strategic objectives based on the main perspectives of the BSC (financial, customer, internal process, and learning and growth); and 3) interviewing hospital administrators about the overall strategic management of the hospital to determine how to improve management strategies to maximize balance and efficiency. |
| Author |
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| Peer Review Status |
ไม่มีผู้ประเมินอิสระ |
| Level of Conference |
นานาชาติ |
| Type of Proceeding |
Full paper |
| Type of Presentation |
Oral |
| Part of thesis |
true |
| Presentation awarding |
false |
| Attach file |
|
| Citation |
0
|
|
|
Publication
Journal Publication
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